FREQUENTLY ASKED QUESTIONS

Shipping is free for orders of $100 or more!

We ship to Canada, the United States and Europe via Canada Post services. Delivery times can vary between 10 to 12 business days depending on your location.

Although we aim to provide you with an accurate estimate of delivery times, these may vary due to unforeseen circumstances.

*Please note that we are not responsible for customs fees. In the event that you refuse to pay these fees and the package is returned to us, you will be refunded minus shipping costs.

We will email you with a tracking number once the order has shipped.

If you have any questions regarding your order, please write to us at contact@amnvi.com.

We will respond to you within 2 to 3 business days.

You have 14 days from the date of receipt of the package to return the order to us.

Any exchange or return must be declared by the Customer to Amnvi, via the contact form on the Site or by writing to us by email at contact@amnvi.com.

All you have to do is print the return form, send the package back to us and you will be issued a refund upon receipt.

We do not cover shipping costs for returns. If the package is lost or damaged when returning the product, the cost of the damage is the responsibility of the Customer.

If you simply wish to change sizes, we will send a package back to you within a few days subject to available stock at our expense.

Please note that only one exchange per item is offered to you at no additional cost, after which we will charge you the shipping costs.

Please refer to the photos and descriptions on the Size Guide and E-Boutique pages.

Our items are made by local artisans in Quebec.

Please also note that each model in our mini-collections is unique, variations between items of the same model may occur. 

All information, descriptions or images that we provide about our goods are described and presented with the greatest possible accuracy.

  • Wash at 30ºC
  • Do not bleach
  • Hang to dry

A variety of industry-standard security measures and technologies, including Secure Socket Layer (SSL) encryption technology ensure that your personal and non-personal data is protected from unauthorized access, use, or disclosure .

To learn more, please read our privacy policy. Privacy Policy

When registering an account, we only collect the data pertaining to sales and shipping service. We will not collect additional data without informing you first.

We accept the following payment methods:

 Credit card

 PayPal

The following cards are accepted: Visa, Mastercard, American Express and credit card. 

Credit card payments are secured by Stripe, one of the market leaders.